Getting the app
Video guideInstall the app from your store. Open it and enter your client code.
1 Open Google Play or Apple App Store and search for Mobile Chase.
2 Install and launch. When asked for Client code, enter ESUK.
3 Keep notifications and location services switched on while the app is running.
Notifications remind you about upcoming shifts and clock-out times, and location services are required for clocking in/out at your site.
Download
Logging in
Video guide1 Client code: ESUK (older codes PSS and GSA also work).
2 Username: usually your employee number starting with 10, 20, P or G.
3 Enter your password. Tick Keep me signed in to stay logged in.
4 Tap Login.
Login error? If you see Invalid username/password, double-check your employee number. If needed, use Reset password.
Resetting your password
Video guide1 On the login screen, tap Reset Password or use the web link.
2 A temporary password will be sent by SMS or email.
3 Log in and change it under My Profile → Change Password.
Web reset: velocity.excellerate.uk/Login/ResetPassword
Clocking in / out
Video guide1 Open the app and tap Clock In/Out.
2 If you work at multiple sites, choose the correct location and confirm.
3 Tap Yes and wait for the confirmation.
Tip: You don’t pick “in” vs “out” — Velocity matches your schedule automatically.
Viewing & updating your profile
Video guide1 Go to My HR → My Profile.
2 Update phone, email, and photo where enabled. Your photo is used for your ID badge and helps managers identify you.
3 To change your password, choose Change Password.
If any information is locked or incorrect, contact your manager to update centrally.
Rosters & attendances
Video guide1 My HR → My Roster shows your next 21 days of shifts.
2 My HR → My Attendances shows your last 35 days of clockings.
3 If something looks wrong, speak to your manager straight away.
Note: Clocking before/after your scheduled time may display the scheduled time for payroll alignment.
Booking leave (where enabled)
Video guide1 Go to Leave in the app.
2 Choose dates, add a note if needed, and submit.
3 Your manager approves or declines — you’ll get a notification.
If you don’t see
Leave, your contract may manage leave outside the app.
Logging requests / issues
Video guide1 Go to Capture First, select your location (the site where you work) — the app will use GPS to suggest this automatically, but you can confirm or change it if needed, followed by selecting the Operation Type (the topic of concern).
2 Add details and attach a photo if asked.
3 Submit. Track the status in your list.
Why use requests? It creates a traceable ticket with SLAs so your issue gets handled quickly and transparently.
Common challenges & quick fixes
Video guide1 GPS could not be found → Step outside near the entrance and try again.
2 No locations found near you → Make sure you’re at the right site/entrance. Ask your manager to adjust the geofence if needed.
3 Invalid username/password → Check your employee number or reset your password.
Automatic reminders: You’ll get a reminder one hour before your shift, and a nudge five minutes after your shift ends if you’ve not clocked out.
Frequently asked questions
Can I stay signed in?
Yes. Tick
Keep me signed in on the login screen.
My profile details are wrong or locked.
Speak to your manager; some data must be updated centrally for compliance.
Why does my attendance show a different time?
When you clock outside scheduled times, the record may display the scheduled time for payroll alignment. Report discrepancies to your manager.
Video guides
- Getting the App –
videos/velocity-get-the-app.mp4 - Logging In & Client Code –
videos/velocity-login-and-client-code.mp4 - Resetting Your Password –
videos/velocity-password-reset.mp4 - Clocking In/Out –
videos/velocity-clocking.mp4 - Viewing Your Roster –
videos/velocity-roster.mp4 - Checking Attendances –
videos/velocity-attendances.mp4 - Updating Your Profile –
videos/velocity-profile-update.mp4 - Booking Leave –
videos/velocity-leave-booking.mp4 - Logging Requests/Exceptions –
videos/velocity-logging-requests.mp4 - Common Challenges & Fixes –
videos/velocity-troubleshooting.mp4
Place the files in a videos/ folder next to this HTML, or change the hrefs above to your CDN/SharePoint links.
Need help?
Employee Support Line
01277 268 899
- Velocity App support → Option 2 then Option 1
- Recent clockings (automated) → Option 2 then Option 2
- Payroll / pay queries → Option 4
Still stuck? Log a request in the app, call the Employee Support Line or contact your line manager who can escalate on your behalf.