Your guide to the Velocity app

Simple steps for getting the app, logging in, clocking, checking rosters & attendances, requesting leave, updating your profile, and raising requests.

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Getting the app

Video guide

Install the app from your store. Open it and enter your client code.

1 Open Google Play or Apple App Store and search for Mobile Chase.
2 Install and launch. When asked for Client code, enter ESUK.
3 Keep notifications and location services switched on while the app is running. Notifications remind you about upcoming shifts and missed clock-outs. Location services are needed so the app can confirm you are at the correct site when clocking in or out.

Download

Get it on Google Play Download on the App Store
Access

Logging in

Video guide
1 Client code: ESUK (older codes PSS and GSA also work).
2 Username: usually your employee number starting with 10, 20, P or G.
3 Enter your password. Tick Keep me signed in to stay logged in.
4 Tap Login.
Login error? If you see Invalid username/password, double-check your employee number. If needed, use Reset password.
Security

Resetting your password

Video guide
1 On the login screen, tap Reset Password or use the web link.
2 A temporary password will be sent by SMS or email.
3 Log in and change it under My Profile → Change Password.

Web reset: velocity.excellerate.uk/Login/ResetPassword

Time & Attendance

Clocking in / out

Video guide
1 Open the app and tap Clock In/Out.
2 If you work at more than one site, choose the correct location, then tap Clock In/Out.
3 Check the location shown is correct. If everything is right, tap Yes.
4 Wait for the confirmation message, then tap OK to finish.
5 If GPS is weak or the site is not found, move outside near the front door / entrance and try again.
Important: You do not choose “in” or “out” manually. Velocity works this out automatically from your scheduled start and end times.
Clocking tip: If clocking does not work properly, make sure location services are enabled, stand just outside the entrance if needed, and avoid guest Wi-Fi. If possible, use mobile data or a trusted network.
You

Viewing & updating your profile

Video guide
1 Go to My HR → My Profile.
2 Update phone, email, and photo where enabled. Your photo is used for your ID badge and helps managers identify you.
3 To change your password, choose Change Password.

If any information is locked or incorrect, contact your manager to update centrally.

Scheduling

Rosters & attendances

Video guide
1 My HR → My Roster shows your next 21 days of shifts.
2 My HR → My Attendances shows your last 35 days of clockings.
3 If something looks wrong, speak to your manager straight away.
Important: If your roster looks wrong, tell your manager straight away so it can be fixed. The app shows your next 21 days of shifts.
Time off

Booking leave (where enabled)

Video guide
1 Go to Leave in the app.
2 Choose dates, add a note if needed, and submit.
3 Your manager approves or declines — you'll get a notification.

If you don't see

Leave

, your contract may manage leave outside the app.

Exceptions

Logging requests / issues

Video guide
1 Go to Capture First, select your location (the site where you work) — the app will use GPS to suggest this automatically, but you can confirm or change it if needed, followed by selecting the Operation Type (the topic of concern).
2 Add details and attach a photo if asked.
3 Submit. Track the status in your list.
Why use requests? It creates a traceable ticket with SLAs so your issue gets handled quickly and transparently.
Troubleshooting

Common challenges & quick fixes

Video guide
1 GPS could not be found → Make sure location services are enabled for the app, then move outside where you have a clearer signal — ideally just outside the front door or main entrance.
2 No locations found near you → Check that you are at the correct site and stand near the entrance so the app can recognise your location. If it still happens, ask your manager to have the geofence checked.
3 Invalid username/password → Check your employee number and password. If needed, tap Reset Password and a temporary password will be sent by email or SMS.
4 Guest Wi-Fi may affect clocking or location checks → If the app is slow, cannot confirm your location, or does not recognise your site while connected to guest Wi-Fi, switch off Wi-Fi and try again using mobile data. Some guest networks may restrict the services the app relies on.
5 Attendance or roster looks wrong → Tell your manager immediately so it can be checked and corrected. If you clock in before your shift starts, or clock out after it ends, the app may only show your scheduled times.

Automatic reminders: You'll get a reminder one hour before your shift starts, and another five minutes after your shift ends if you have not clocked out.

FAQ

Frequently asked questions

Can I stay signed in?
Yes. Tick
Keep me signed in
on the login screen.
My profile details are wrong or locked.
Speak to your manager; some data must be updated centrally for compliance.
Why does my attendance show a different time?
If you clock in before your shift starts or clock out after it ends, the system may still show only your scheduled start and end times. If anything looks wrong, report it to your manager straight away.
Why do I need to go outside to clock?
The app uses your phone's location to confirm where you are working. GPS signals are often weak indoors, so if clocking fails, step just outside the front door or stand near the site entrance and try again.
What should I try before calling support?
Check that location services are enabled, make sure you are at the correct site, stand outside near the entrance if GPS is weak, and confirm you are using the correct employee number and password.
Can guest Wi-Fi stop the app from working properly?
Sometimes, yes. Guest Wi-Fi can restrict or interfere with the app's connection or location checks. If the app will not clock you in or out, or cannot recognise your site, turn off Wi-Fi and try again using mobile data.
Media

Video guides

Place the files in a videos/ folder next to this HTML, or change the hrefs above to your CDN/SharePoint links.

Support

Need help?

Employee Support Line
01277 268 899

  • Velocity App support → Option 2 then Option 1
  • Recent clockings (automated) → Option 2 then Option 2
  • Payroll / pay queries → Option 4
Still stuck? Log a request in the app, call the Employee Support Line or contact your line manager who can escalate on your behalf.